Cancellation policy

Within 48 hours of booking: full refund, including the service fee, as long as check-in is more than 48 hours away.

More than 7 days before check-in: full refund of the nightly total; the service fee is retained.

2–7 days before check-in: 50% refund of the nightly total.

Less than 48 hours before check-in, or after check-in: no refund, except where the property materially fails to match its listing.

If a stay materially misrepresents its listing, meaning the wrong property, missing essential amenities, or safety issues, report it within 24 hours of check-in. We investigate every report; confirmed cases receive a full refund and the incident feeds the property's trust score.

Hosts cancelling a confirmed booking trigger an automatic full refund to the guest, a penalty on the host's trust score, and, for repeat offences, suspension. We take host cancellations seriously because you plan trips around them.

Refunds are initiated immediately on approval and typically arrive within 5–10 business days, depending on your bank.