Privacy policy

Account details: name, email, and phone number when you register or book.

Verification data: for hosts, government ID documents used solely to verify identity before listing.

Booking data: stays, dates, payments (processed by our payment provider. We never store full card numbers), and communications with support.

Usage data: how you use the site, collected to improve search, performance, and safety.

To operate bookings and payouts, verify hosts and properties, compute trust scores from reviews and incidents, prevent fraud, provide support, and send essential booking communications.

Marketing emails are optional and separately controlled. You can switch them off in your profile at any time.

We share only what's necessary: booking details with your host or guest, payment data with our payment processor, and verification checks with our identity provider. We do not sell personal data. Ever.

Data is encrypted in transit, access is role-restricted, and admin actions are audit-logged. ID documents are retained only as long as required for verification and legal compliance, then deleted.

You may access, correct, or delete your personal data, and object to or restrict certain processing, in line with the Nigeria Data Protection Act (NDPA). Email privacy@resalv.com and we'll respond within 30 days.