Trust & safety
One honest number for every stay
The trust score is the backbone of Resalv. It is computed by rules rather than opinions, and there is no way to buy one.
How the score is calculated
Guest reviews
40%
Verified post-stay reviews, the loudest voice in the score.
Incident reports
30%
Confirmed problems pull scores down fast and stay on record.
Booking completion
15%
Cancelled or failed stays hurt; smooth check-ins help.
Host responsiveness
15%
How quickly and reliably the host replies to guests.
The rules enforce themselves
No negotiation, no exceptions. The platform applies these automatically, and every action lands in an audit log.
- 92/100, Excellent trust
80 and above, featured placement in search.
- 67/100, Good trust
50 to 79, normal listing visibility.
- 38/100, Low trust
Below 50, hidden from default search results.
Two confirmed incidents within 30 days means automatic suspension.
Confirmed fraud, permanent ban, no return.
Host verification
Government ID
Every host verifies a government-issued ID before submitting a single property.
Physical inspection
Our city inspection teams visit and confirm every property within 48 hours of submission.
Continuous standard
Verification isn't a one-off. Scores, reviews, and incidents keep every listing accountable.
Something not right with a stay? Open the trip and report it, incidents feed the score.
Report an issue